Q.Is there a penalty charge if I cancel my online reservation?

A.If you cancel your reservation before 3 pm the day before you arrive, there is no penalty charge for cancelling. If you cancel after 3pm the day before for arrival, you may be charged the first nights room rate plus tax.

Q.Is my credit card charged when I make an online reservation?

A.Your credit card is NOT charged when you make a reservation. It is simply requested in order to guarantee your room. Once you arrive at the hotel, you will have the option to pay however you want.

Q.Is making reservations online safe?

A. When making a reservation with www.comfortinnzoo.com, you are booking with the hotel's OFFICIAL SITE. That means you are booking directly with the hotel, and the hotel's booking engine. We use an secure, encripted page that is designed to protect all your information.

Q. How do I purchase Sea World tickets or San Diego Zoo tickets?

A. You can simply call the hotel and ask them to reserve the tickets you need or you can just show up and ask to buy them at the front desk. The hotel always has extra discounted tickets for it's guests.

Q. What's the lowest price I can get a room for?

A. Our E-Specials are always the best rate you can get at our hotel. If our Internet E-Special rates are not available it ususally means that the hotel is close to selling out or it is a very busy time.

Q. How do I get to Sea World or the San Diego Zoo

A. If you do not have your own transporation, our hotel staff at the front desk can make transportation arrangements through third party shuttle companies. Rates vary. For assistance with this, call the hotel directly.

Q. What about a shuttle to and from the Airport?

A. Our hotel works with a company called Xpress Shuttle. Rates vary according to which airport you are arriving at and how many people are with you. You must have reservations, so call ahead of time.

For rates and reservations call (800) 900-RIDE

Q.What's the difference between a Kids Mini Suite and a Kids Suite?

A. The kids suite has two separate rooms: one with bunk-beds and one with a king bed. The kids room is a king bed and bunk-beds in the same room. They both fit up to 4 people.

Q.What's the difference between reserving a room on www.comfortinnzoo.com and reserving a room on Expedia or Hotels.com?

A. When you reserve a room with www.comfortinnzoo.com, you reserve with the hotel directly and your reservation is processed immediately. The booking number you recieve in your email is the booking number the hotel has. When you reserve with a 3rd party, such as Expedia or Hotels.com, your reservation must get processed with them first and then get processed with the hotel itself. In order to cancel, you must cancel with the 3rd party, not the hotel.

 

If we haven't answered your question, please email customerservice@comfortinnzoo.com

For issues or concerns about our website, please email editor@comfortinnzoo.com